Technical Delivery Manager Full Time

Birmingham, Birmingham, West Midlands, UK
CVL
We are SCC – Specialist Computer Centres . We provide essential and mission critical data centre services and solutions to commercial organisations and public sector bodies nationwide .

Due to continued and growing demand for our Cloud Delivered Managed Services we now have an exciting career opportunity for an experienced , proactive and dynamic IT professional looking to further their career with a technology advanced and customer focused company where innovation , commitment and dedication is both recognised and rewarded .
in all SCC Business Operations .

Job purpose :

To lead and manage a team of technical subject matter experts in order to maintain our customers’ data centre services and infrastructures ; ensuring full business continuity and speedy restoration of service following any service interruption .

The role :

* To manage and develop a team of technical subject matter experts .

* To instigate , develop and maintain proactive monitoring of customers’ IT infrastructure – both on and off premise – to pre-empt any perceived service degradation .

* To supervise and manage proactive trend analysis .

* To instigate and develop initiatives to ensure service sustainability

* Risk identification and analysis to mitigate customer escalations

* To work closely with critical incident management teams and technical teams in the event of service outages to restore service within the contracted service level agreement .

* To work with customers , service delivery managers and vendor partners /3rd suppliers to advance the attainment of service delivery best practice .

* To strive for continuous service improvement at all times .

* To be the point of escalation for both internal and external stakeholders and be responsible for the effective delivery services to all data centre customers .

Skills and experience :

* Experience gained leading IT subject matter experts within an infrastructure data centre centric environment .

* Excellent communication skills – adept and confident at boardroom level and at detailed technical discussions .

* Pioneering attitude to use technology innovation to solve business issues .

* Confident and strong personality to instil confidence and trust .

* Commercially astuteness with good knowledge of IT and the ability to convey technical information to both technical and non- technical audiences .

* Excellent stakeholder engagement experience .

* A pragmatic and determined attitude with the ability to achieve results and surpass customers’ expectations .

* Strong character to inspire colleagues and team members in the pursuance of IT operations best practice .

* IT knowledge of :

Data Centre
Cloud
Server consolidation
Virtualisation
Networks
Security

CISCO
Microsoft
VMware
Citrix
HP

ITIL

We offer an industry leading remuneration and benefits package ; unrivalled career prospects and the opportunity to work with the latest and most advanced technologies available .

Interested ?

Then click the response button now