System Administrator Full Time

City, Birmingham
Servoca Nursing & Care
Servoca Nursing and Care and Firstpoint Healthcare are the nursing recruitment divisions of Servoca Plc, a national leader in temporary recruitment to the education and care sectors. We are a fast growing business, with 19 years experience in our markets. In the past five years we have doubled in size and expect to double our office network within the next four years.
We pride ourselves on developing a culture of empowerment and staff ownership, we aim to give everyone a clear career path and promotion structure, whilst providing the opportunity to develop their skills through nationally recognised training schemes.
The company sets high expectations and is never 9-5, so we also encourage internal competition and social engagements through company-wide events and incentives. We are a strong mix of experienced recruiters and trainees, with a focus on developing apprentices to be our leaders of tomorrow.
Job Purpose
Our Contracts Administrator will be responsible for three key areas of work;

• Contracts Management – compliance work such as AWR (Agency Worker Regulations) compliance and monitoring, IR35, the roll-out of the Key Information Documents and EU settlement scheme, client contract management including issuing and updating, new client set-up, CRM data management and cleansing.
• Safeguarding – To provide a complaints resolution and safeguarding handling service for Firstpoint Healthcare and Servoca Nursing and Care. To investigate and respond to all complaints from clients and candidates and refer to safeguarding if required and to work collaboratively with other areas of the business to ensure accurate solution.
• Customer Management System ownership, ensuring all branches are using the CRM system correctly and producing complex excel reports to the Leadership Team.

Key Accountabilities/Activities
Contracts Management

• Internal and external (client) liaison around all expects of employment law and temporary working legislation.
• Management and monitoring of the EU settlement scheme.
• Updating the in house CRM system with communication and compliance logs;
• Liaising with Branch Managers and colleagues regarding their adherence to the regulations and to champion best practise process improvement.

Safeguarding in collaboration with the Compliance Audit and Training Manager

• Handle and process concerns, complaints and incidents graded moderate and above whilst seeking guidance from the Compliance Audit and Training Manager.
• Assist the Compliance Audit and Training Manager in managing and deal with contentious issues that may arise from handling some complaints and incidents.
• Liaising with key stakeholders in the business to identify root causes of complaints and ensure remedial action is taken.
• Liaising and negotiating with external bodies.
• Working collaboratively with other areas of the business to investigate complaints and improve customer experience.

Other Duties
In order to deliver services effectively, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above, including;

• Undertake all other reasonable duties or projects as directed by your line manager;
• To adhere to Company policies, systems or procedures and codes of practice to which the Company subscribes; and
• Ensure the best interests of the company are met at all times.
• Answering calls and taking messages
• Creating training certificates
• Updating training rotas and Eventbrite

Knowledge, Qualifications, Skills and Experience

• Be comfortable dealing with stakeholders of all seniority levels
• Previous experience working within a busy working environment;
• Excellent organisational skills;
• Ability to prioritise workload;
• Good level of general education;
• Intermediate ability of Microsoft word and excel.
• Excellent eye for detail and accuracy;
• Excellent oral and written communication skills with the ability to communicate with people at all levels both in person and over the telephone; and
• Ability to build and maintain excellent working relationships with strong customer service skills.