Support Technician Full Time

Birmingham, UK
Birmingham City University

Faculty: Information Technology
School: Information Technology
Full Time,Permanent
Location: City Centre Campus
Salary: £20,188 per annum + 5% Shift Allowance
Closing Date: Thursday 11th July 2019
Interview Date: TBC
Ref No: 042019-132-R

Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”.

We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework.

You must have experience in a similar technical support role, including:

• Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
• Working knowledge of Audio Visual technologies
• Knowledge of Apple and mobile operating systems
• You will need to have excellent interpersonal and customer facing skills.

You will be required to work on a one-week rotating shift pattern + 5% shift allowance.

As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.

For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:  http://jobs.bcu.ac.uk/

Please note that this role is not capable of sponsorship under Tier 2 of the points-based system.

Please note on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.  We would therefore advise that you submit your completed application as soon as possible.

Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.