Service Controller Full Time

City, Birmingham
Webrecruit
Service Controller
Hagley Road, Birmingham

About The Organisation

Built on a foundation of trust and innovation, our client is a leading provider of exceptional security solutions.

They are now looking for a Service Controller to take on an engaging customer-focused role at their Birmingham offices.

The Benefits

– Salary of £22,000
– Pension
– Small, friendly team
– Modern offices with free parking outside the building

This is the ideal role for a customer service professional with experience of using ticketing systems to advance their career and move into a controller role, directing field-based Engineers to support customers.

Joining an environment of learning and teamwork where everyone pulls together and takes responsibility, you will discover that our client’s company is based on the core values of respect, integrity, collaboration and innovation.

You’ll receive great training to bring you up to speed and will be able to take advantage of your existing skill set to progress your career into this engaging and rewarding role.

The Role

As a Service Controller, you will support in co-ordinating our client’s Engineers in relation to both planned maintenance and reactive faults for their customers.

Acting as the key point of contact for customers, you will field incoming calls and direct Engineers to resolve issues that customers have reported.

You’ll ensure that customers receive the best service in a timely manner, their issues are resolved and their equipment works perfectly.

Acting as the primary point of contact for customers and the Engineering Delivery Team, you will:

– Schedule Engineers for call outs and maintenance visits
– Deliver world-class customer service
– Effectively communicate and log works orders
– Ensure that services are delivered in-line with KPIs and customer requirements

About You

To be considered as a Service Controller, you will need:

– Strong customer service skills, specifically via the telephone with experience of raising tickets and using ticketing systems
– Proficiency in MS Office, including Word and Excel
– Excellent communication skills

Other companies may call this role Field Service Co-ordinator, Engineering Co-ordinator, Customer Service Controller, or Customer Service Executive.

Our client is interested in talking to you if you have experience as a Customer Support Advisor, Service Administrator, Customer Service Advisor, Customer Care Rep, or Customer Care Representative.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you are ready to take your next step into a Service Controller role, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.