The Scheduler will manage the overall activity of the national engineering teams and the jobs which have been passed to the NMN for delivery.
The National Maintenance Network (NMN) is a new business unit being set up within Interserve Support Services to develop and deploy a technical mobile solution. This team will initially deliver services internally, delivering all mobile technical services for the current four business units. In the medium term the NMN will also look to contract directly with external customers.
Within the NMN the Service Delivery team will, using the latest scheduling software, manage the delivery of jobs allocated to the NMN for delivery. The Scheduler will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers. This will range from using internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for and all required documentation is completed.
This position will be contracted to work into the evening and at shift pattern of 7am-7pm Monday to Friday.
This role is based in our new office near Birmingham International airport and a 5 minute walk from the train station.
Please note the role requires BPSS clearance prior to commencing in the role, followed by full SC Clearance once started.
Knowledge, Skills and Experience