Planner/Scheduler Full Time

Aston, Birmingham
Ian Williams

Planners are an integral part to the ‘responsive maintenance’ arm at Ian Williams and we seek new members to join our supportive team.

Benefits include:

• Opportunities to earn monthly bonus and incentives, set within a targeted environment
• We are committed to annual company pay reviews
• Monthly one to ones with your Team Leader in order to review and keep track of your continued progress

As a Planner you are part of the Hub and you’ll enjoy the dynamics of working within a fast paced and sometimes pressurised environment; working to SLAs and KPIs.

Our Planners/Schedulers manage the diaries and workload of our trade operatives and subcontractors to maximise the completion of reactive repairs and emergencies within domestic properties.

So, who’s right for the job?

You’ll be organised with the ability to multitask and prioritise to time, job type and location requirements; you’ll demonstrate the confidence and ‘can do attitude’ to learn how to plan and maximise our operative’s work load.

You’ll describe yourself as passionate about customer service and an excellent communicator with the strength of character to make decisions and follow them through to completion and satisfaction.

Above all, you’ll value ‘getting it right’ and take genuine pride in achieving your performance targets.

Please note we’re not necessarily seeking demonstrable previous experience; we encourage anyone who describes themselves as the above to apply.

What will you be doing in the role?

Receiving calls regarding repairs and maintenance enquiries from our social housing client or the residents themselves. You will also be:

• Using our dynamic scheduling system, you’ll manage operative diaries to ensure responsive repairs are carried out efficiently, within agreed timescales whilst keeping operatives fully utilized.
• Managing the emerging day, dealing with emergencies and exceptions, to ensure excellent service is delivered to residents.
• The first point of contact for operatives to help with issues when they are out on site and provide solutions.
• Inputting up to date, accurate and complete notes for each job/task on the system.
• Producing KPI reports daily contributing to the Contract performance

Additional Benefits include:

• Let us help you prepare for your future with an employer pension contribution of up to 3%
• 23 days annual leave but you may want longer or less so use our buy and sell option
• Training and development opportunities; commitment from a dedicated trainer and team leader who will provide you with at least 2 weeks formal training
• Regular Communications Days
• Access to an employee assistance programme (EAP) to support your health and wellbeing
• Eyecare vouchers

About Ian Williams Ltd.

We are one of the UK’s leading property services companies with expertise in the social housing, education and commercial sectors. We are a financially secure business with a solid track record, having offices based across the UK.

We owe our success to our people. We are passionate about people and firmly believe that our success will only be maintained if we continue to offer you a great place to work and provide you with the opportunity to develop your career and fulfil your potential; we are proud to have been awarded Investors in People Gold accreditation. Our Mission Statement is “A company loved by its employees and customers”, therefore we aim to ensure, what we deliver to our customers, we deliver to our employees.

As an employee of Ian Williams you’ll share in our success, which is why we offer realistic and achievable bonuses as well as regular training delivered by our Academy and the opportunity to develop within the business.

Invest the time in us by viewing and we look forward to investing in you.

We reserve the right to shortlist prior to the closing date based on application volumes.

Ian Williams Ltd will use applicants details for recruitment purposes only. For more information please read our Candidate Privacy Notice located at https://wp-content/uploads/2018/11/Candidate-Privacy-Notice.pdf

We are an Equal Opportunities Employer, therefore applications are welcome from all.

No agencies please, if CV’s are sent from agencies, we will work with those candidates directly if you are not on our agreed PSL.