Job Duties:
Answer and log support calls from end users.
Attempt first line desktop troubleshooting.
Escalate support calls to the appropriate 2nd line teams.
Work with management to implement systems improvements.
Skills:
•Able to work within a team or autonomously when required
•Able to work in a highly process oriented and quality focused support environment
•Level headed
•Team orientated
•Calm and able to work under pressure in a busy commercial IT support environment
•A fast learner
Education: College or equivalent
Experience:
•Minimum of 18 months to 2 years in Help Desk role
•Have a good working knowledge of Microsoft Windows desktop and server operating systems
•Have a good working knowledge of Microsoft Office products (all recent versions)
•Have a good understanding of other desktop and network based user applications
•Experience of structured support process and ticketing systems an advantage
