Answer and log support calls from end users.
Attempt first line desktop troubleshooting.
Escalate support calls to the appropriate 2nd line teams.
Work with management to implement systems improvements.
•Able to work within a team or autonomously when required
•Able to work in a highly process oriented and quality focused support environment
•Calm and able to work under pressure in a busy commercial IT support environment
•A fast learner
Education: College or equivalent
•Minimum of 18 months to 2 years in Help Desk role
•Have a good working knowledge of Microsoft Windows desktop and server operating systems
•Have a good working knowledge of Microsoft Office products (all recent versions)
•Have a good understanding of other desktop and network based user applications
•Experience of structured support process and ticketing systems an advantage