International SOS is the world’s leading medical and security services company with over 10,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting the patient first and this is still true today. Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective to help safeguard travellers internationally through providing invaluable local knowledge and expertise on a global scale.
International SOS Government Services administers the TRICARE Overseas Program (TOP), providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.
We are looking for an experienced administrator to join our existing global healthcare authorisation team, based in Chiswick West London. You will be responsible for checking and approving referrals for healthcare services from customers. This role will suit somebody who is keen on process and has excellent attention to detail.
Review and process authorisation letters in order for our client to receive approval for healthcare support
Review inbound enquiries to ensure requested healthcare services can be covered by the policy manual and ensure the correct healthcare provider is allocated
Update internal systems with process authorisation requests.
Update internal and external stakeholders throughout the approval process
Maintain confidentiality of patient and client information at all times throughout the role
Liaise with our medical team members to ensure seamless case handling and documentation.·
Make appointments at the request of the customers
Experience of working within a customer service and/or transactional environment in an administrative capacity
Previous experience in a healthcare administration role highly desirable
Experience of data entry or similar
Exceptional organisational skills and time management skills
Good IT skills (touch typing)
Customer Focused with good listening skills
Exceptional attention to detail
Here at International SOS we will offer you an interesting, varied and challenging career, where you will have the opportunity to experience working with a diverse range of people.
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