FM Helpdesk Supervisor Full Time

Birmingham, Staffordshire
CMS

FM Helpdesk Supervisor

Location: Birmingham

PAYING UP to £30,000 per annum

Mon-Fri Role, 40HRS per week (Between the hours of 0700- 1900)

Working for a leading Facilities Maintenance Company, on a prestigious contract we are currently looking for an experienced Helpdesk Supervisor to assist in the essential Day to day running of the contract

The MAIN DUTIES of the FM Helpdesk Supervisor will include:

• Coordinating team so that maximum amount of calls are taken
• Logging service requests by telephone and email
• Liaising with subcontractors to ensure they are providing adequate service
• Managing and updating all spreadsheets ensuring are compliant etc.
• Ensure compliance with statutory and company procedures
• Prioritising urgent jobs
• Dealing with complaints as required
• Analysis of job history/running reports
• Promote customer feedback and surveys
• Training
• Coordinate Out of Hours team
• Helpdesk diary management coordinating annual leave and shift patterns

Requirements,

Must have experience within Supervising/ Leading/ Managing a team,

To go through a level of security clearance

Flexible to work out of hours