Fleet Service Advisor

Leamington Spa, Warwickshire
Onto
Our mission.We’re on a mission to create a faster, smarter and more innovative way of accessing an Electric Car. We offer an all-inclusive subscription solution, with no deposit and only a monthly renewable commitment, challenging conventional car ownership and putting the customer back in control.Having launched two years ago and with significant funding from top-tier Venture Capitalists, we are a high-growth tech scale-up. Over the last 12 months we have averaged 30% organic month-on-month growth and we have the largest electric fleet in the UK, with over 1,000 active subscribers. Our team has grown dramatically, with offices in London, Warwick and Birmingham and overseas expansion planned for 2021.Our challenge now is to take Onto to a new level without losing what makes us special for our customers. We need to be able to deliver reliably on a large scale to mass-market customers, while still maintaining speed, ideation and a mindset of growth and accountability. This is a challenging combination, but one we’re embracing in the next stage of our journey. And that’s where you come in…About The Role.You’ll be the link between our customers, their vehicles and our repair partners. You’ll ensure that our customers have a smooth journey, working with suppliers to make sure that they understanding our repair needs, booking in work and getting the vehicle back on the road as safely and quickly as possible. Along the way, you’ll liaise with our Customer Service team, answer technical questions, and make sure all invoicing is shipshape. It’s all about giving Onto customers peace of mind and the best possible service.You’ll be working as part of an amazing team of 4, based at Onto’s Leamington Spa Office – directly responsible for supporting our fleet of 1,500 vehicles nationwide and growing rapidly month on month. Working with the outsourced partner and vendors to manage service and repair. Focus on the balance of cost, vehicle availability and quality standards. Support Customer Service with Maintenance requirements. Using the 1Link Platform and Onto Platform Key Areas and Performance Indicators. Work with the other Fleet Service Advisor to manage the day-to-day vendor relationships, achieving optimised repair costs and vehicle availability Deliver vehicles in a safe and well-presented condition, in compliance with all legal and manufacturer-recommended guidelines KPI 1 Maintain and improve Vehicle Off Road (NoRev) performanceKPI 2 Deliver best in class customer experienceA Bit About YouRequirementsWe’re looking for someone with proven service advisor experience with a premium brand and a passion for automotive. You’ll be someone who can quickly get to grips with processes, Onto’s fleet of EVs and our Maintenance partners. If you have the tenacity and commitment to realise your potential, we’ll give you the training to go as far as you can. GCSE Level Maths / English at minimum IMI Qualification / City & Guilds / NVQ Level 3 Vehicle Maintenance preferred Experience of Service Advisor with a premium brand Experience of EV maintenance High level of accuracy, attention to detail Flexible and well organised, with the ability to prioritise Knowledge Use of 1Link Use of Fleet Management systems and reporting Intermediate Excel skills Experience of working with large fleets. Benefits The opportunity to hold a key position in an ultra-fast-growing, exciting startup changing the mobility and automotive landscape. Competitive salary according to experience, plus the opportunity for share options. 25 days holiday + bank holidays. Contribution to Personal Pension Scheme. Flexibility to work from home. Due to the impact of Covid-19, we are currently a remote-first company however, in the future this role will be based in our Warwick office. Team Socials (virtually at the moment). Onto EV car salary sacrifice scheme. Retail, travel & cinema discounts via Benefits Hub. Salary £24k – £27k depending on experience