Salary : £20,155 Location : Birmingham Working Hours : Monday to Friday 09:00-17:00
The Role :
We are looking to recruit Debt Advisors for a rewarding and dynamic role at Stepchange’s contact centre in central Birmingham. With this role you would become a part of the UK’S largest provider of genuinely free independent debt advice and managed solutions. You’ll support and advise clients on the most suitable solutions to their circumstances (doing so by phone or online), giving empathy and creating a rapport while retaining an objective and realistic approach.
What we’re looking for :
Strong communication skills
The ability to show empathy and build rapport
Emotional resilience – being able to deal with difficult situations every day
Customer service experience
A positive attitude and being a good team player
Problem solving and influencing skills
Good attention to detail
Microsoft Word and Excel skills, and being competent using multiple systems at one time
Experience of working towards targerts or deadlines, in a fast paced environment
The Training Academy :
The start date for this role will be 17th February 2020. To give you the best possible start you’ll spend your first seven weeks in a training academy, giving you the skills and knowledge, you’ll need to be able to help our clients.
The first seven weeks you spend in a training academy will be Monday-Friday 9am – 5pm and it is crucial you should attend everyday, therefore you will need to be available to attend for the full duration (unfortunately we are unable to honour any holidays, appointments or planned days off during this time).
We value our colleagues :
We don’t just care for our clients and those people who contact us for help. We also value our colleagues, and the role comes complete with a generous benefit package which includes:
24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
The ability to buy and sell annual leave
Travel season ticket loans
Group personal pension scheme
Westfield Health cash plan
Employee assistance programme
Long service awards
About Stepchange :
Every year we help 650,000 people resolve problems, repay debts and rebuild lives. We employ over 1,500 colleagues and across our 26 year history we’ve helped millions of people on their journey to becoming debt free.
This is an exciting time to join our Debt Advice team as following the last five years of sustained growth, we’re working on an ambitious four year transformation journey which will see us changing the way we work, helping us to help even more people become debt free.