Our client is a UK and global company that provides a technologically advanced product. With their success and new business they are looking to expand their customer service team with immediate effect.
Initially you will be responsible for handling customer calls, emails and online chat regarding new and existing orders, ensuring the customer experience is of the highest quality. Once fully accustomed to the business to consumer responsibilities you will be trained on handling technical queries from businesses. Resolving issues quickly and efficiently, thus reducing the requirement for engineers to attend site.
Key Responsibilities of a Customer Service Advisor:
Provide excellent customer service
Second level support to the stores to help them diagnose and endeavour to correct faults over the telephone / email.
Support and communicate various teams
Schedule in urgent visits to stores when required.
Administrative processing of disruptions
Attend team meetings as required.
Ideally the suitable customer service advisor will have:
a professional and approachable phone manner and be able to create and maintain rapport with customers.
an ability to work on their own initiative and able to take action when needed.
a good technical knowledge of computers
a self motivated approach, a pragmatic outlook and wanting to opt for fast solutions.
a customer service background ideally in hospitality / retail / or office based role.
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