Customer Service Planner Contract

Customer Service Planner (Ref: 9966)

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We have an exciting opportunity for a confident Customer Service Planner to work as part of the asphalt customer service team at our Head Office at Bardon Hill. This role is for a 12 month fixed term contract.

About the role

Reporting to the Customer Service Planning Manager you will be accountable for the production of an optimised, mixing programme for a selected region for the Asphalt business.

Other elements to the role include:

• Deliver efficient and optimised mixing programmes, maintaining agreed service cost balance via ESS
• Work closely and collaboratively communicate with business units, Senior Customer Service Planner, and Senior Logistics Planner to provide service solutions that meet and exceed our customer service specification
• Build closer relationships with our Customers both internal and external
• Negotiate delivery time slots to ensure the mix programme is achievable
• Monitor and review accuracy
• Work collaboratively with other regions to maximise overall service offering
• Delivery of continuous improvement efficiency targets within regional planning operation
• Collaborate with the team to develop best practice to meet with organisational objectives
• Communicate with the team and key stakeholders regarding the daily plan to ensure all Customers orders are fulfilled with optimum benefit for both the Customer and the Business
• Work within the defined processes to ensure the team is working as efficiently as possible
• Ensure satisfactory resolution of claims and disputes
• Maintain awareness of health and safety
• Provide varied reporting information and advice to both Aggregate and Asphalt businesses

What will you bring?

• Geographical knowledge
• General haulage knowledge
• An overview of products and customer knowledge
• Experience of In-House computer systems
• Fully understand capabilities and configuration of planning tool PC Skills
• Information seeking/questioning techniques
• Interpersonal skills
• Organisation and Planning
• Understanding of the Customer service process

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What’s on offer?

• Competitive Salary, bonus and benefits recognising the contribution you bring
• Opportunities for Career Progression both at home and abroad
• An inclusive and safety focused culture with people at the heart of the business

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Why join Aggregate Industries?

To be at the heart of construction, we see our people at the forefront of the construction industry, transforming it into a more sustainable future. We employ highly talented, experienced and motivated people from diverse backgrounds. We have industry-leading capability in innovation, enabling us to anticipate and meet the changing needs of our customers. We are committed to developing strong and positive relationships with the communities we live and work in. LafargeHolcim has a global footprint with leadership positions in the vast majority of its markets and a diversified portfolio with a good balance between mature and developing markets positioned in highly populated areas. 

About Aggregate Industries

We’re at the front line of the construction and infrastructure industries, producing and supplying an array of construction materials. With over 270 sites and more than 3,900 dedicated employees, we’re home to everything from aggregates, asphalt, ready-mixed concrete and precast concrete products. On top of that, we produce, import and supply construction materials, export aggregates and offer national road surfacing and contracting services. 

We’re also a proud member of LafargeHolcim, which is the leading global building materials and solutions company with around 90,000 employees in over 80 countries. It holds leading positions in all regions with a balanced portfolio of developing and mature markets.

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