Page Personnel Secretarial & Business Support
An excellent opportunity for a Customer Service Manager to join this rapidly growing, agile business in Birmingham City Centre.
A growing, agile business based in Birmingham City Centre.
As the Customer Service Manager you will be managing a team of 3 Team Managers each with 10-14 FTE. You will be running the back office function responsible for escalated/ more complex queries that cannot be resolved at the first call.
You will be responsible for effectively coaching and developing a new management team to ensure Advisors are delivering a high quality service. You will be very autonomous in the role and will have full responsibility for growing/ developing the department, improving all levels of operations, running reports and implementing new processes/ procedures.
The ideal candidate for the Customer Service Manager MUST:
Be a highly effective manager used to developing managers and growing teams
Be able to work autonomously and able to identify new opportunities for improvements
Have strong IT skills and able to run complex daily, weekly and monthly reports and analyse data
Have managed Call Centre and Customer Service teams
Commute daily to Birmingham City Centre
Be highly adaptable to change in a rapidly growing organisation
Ideally have worked within the utilities market before, though this is not a prerequisite of the role
Salary around £40,000 with a stretch for the right candidate
Agile, growing business with the opportunity to implement change quickly