Customer Service Manager Full Time

City, Birmingham
Page Personnel Secretarial & Business Support

An excellent opportunity for a Customer Service Manager to join this rapidly growing, agile business in Birmingham City Centre.

Client Details

A growing, agile business based in Birmingham City Centre.

Description

As the Customer Service Manager you will be managing a team of 3 Team Managers each with 10-14 FTE. You will be running the back office function responsible for escalated/ more complex queries that cannot be resolved at the first call.

You will be responsible for effectively coaching and developing a new management team to ensure Advisors are delivering a high quality service. You will be very autonomous in the role and will have full responsibility for growing/ developing the department, improving all levels of operations, running reports and implementing new processes/ procedures.

Profile

The ideal candidate for the Customer Service Manager MUST:

• Be a highly effective manager used to developing managers and growing teams
• Be able to work autonomously and able to identify new opportunities for improvements
• Have strong IT skills and able to run complex daily, weekly and monthly reports and analyse data
• Have managed Call Centre and Customer Service teams
• Commute daily to Birmingham City Centre
• Be highly adaptable to change in a rapidly growing organisation
• Ideally have worked within the utilities market before, though this is not a prerequisite of the role

Job Offer

Salary around £40,000 with a stretch for the right candidate

Agile, growing business with the opportunity to implement change quickly

A forward thinking, proactive Head of department