My award winning client is to be, and be recognised, as the number one home assistance company.
Short Summary of Job Role.
Proactively monitor internal systems ensuring that all scheduled jobs are completed within the agreed appointment windows, any jeopardy jobs are managed and ensure timely communications to customers where changes are required. Work with members of the contact centre and field management teams to ensure that any priority appointment requirements are accommodated and effortless customer service is delivered. This is a PAYE role.
To be successful in this role you will need to have the following knowledge, skills and attributes: Essential: *Good communication, negotiating and influencing skills. *Attention to detail. *High level of customer service skills. *Confident in dealing with customers and conflict handling. *Ability to take ownership of issues to resolution. *Computer literate.
Please if of Interest, apply within or contact Alfie directly in our London office. Due to a high volume of applications we are not always able to reply to all applications. If you have not received an update from us within 2 weeks then please accept this as an unsuccessful application.
— Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
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