Inbound Call Customer Service Representative – Dispatcher
Full Time – 40 hours per week
Shifts: 7 days a week between 7am – 10pm with a variety of working patterns with some weekends and Public Holiday working (Rota published ** in advance)
We are passionate about career development and we are dedicated to helping you reach your true potential
What will your day look like
Handling incoming calls dealing with a variety of customer queries Offering knowledge on the full range of my clients products, ensuring FCA compliance Accurately recording and amending customer details Providing innovative solutions to customer queries Owning a problem and taking responsibility to resolve it
Ability to navigate multiple systems and information screens whilst talking to our customers Clear, confident and polite telephone manner Organised and computer literate
Who are my client They are a national home assistance company providing plumbing, drainage, electrics and heating solutions, backed by a comprehensive range of products. Around two million people in the UK have placed their trust in this client and turn to us when it comes to fixing, maintaining and looking after their home.
— Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
You’ll find a wide selection of vacancies on our website.
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