Customer Service Coordinator
Alcester • Permanent • Full Time • Salary £18,030 plus commission
Arden Personnel are exclusively working with a high-end dating company, and due to expansion are now looking for a new Matchmaker.
The Customer Service Coordinator day to day duties are as follows:• Conducting and organising client consultations either telephone, video call or face to face in the office. • Writing and updating client dating profiles as necessary in consultation with clients. • Data entry, record keeping and liaising with sales and new client registration. • Identifying and putting forward suitable potential partners for our clients. • Maintaining clear professional communications and good rapport. • Supporting and working well with co-workers in matchmaking, headhunting, sales and marketing. • Informing line management of potential areas of concern whilst making recommendations. • Sales – offering re-join memberships and accepting/ follow up of leads when necessary. • Follow up on sales activity to ensure clients have received and completed all necessary documentation.
The Successful Customer Service Coordinator must have the following skills/experience:
Essential Experience• A professional, warm and empathetic manner and an organised approach to work. • A professional appearance required - this is a high-end customer-facing role. • A can-do, positive, flexible, and problem-solving attitude. • Team worker – supportive and influential team player. • IT skills – use of Microsoft Word, Excel, Outlook, and able to learn our bespoke software and strong attention to detail. • Customer care skills including any complaint handling towards resolution. • Writing – a professional-quality writing style for profiles and emails.
What’s on offer for the successful Customer Service Coordinator• Salary £18,030 plus commission • Career progression • Joining a growing company • Full-time Mon-Friday 09.00-17.00 • Free parking • Pension
To apply, please visit the following URL:https://www.cv-library.co.uk/job/213206607/Customer-Service-Coordinator/apply?hlkw=Customer-Service&s=101051&0→
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