Customer Service Coordinator Permanent

Customer Service Coordinator  

Alcester • Permanent • Full Time • Salary £18,030 plus commission 

Arden Personnel are exclusively working with a high-end dating company, and due to expansion are now looking for a new Matchmaker.

The Customer Service Coordinator day to day duties are as follows:

• Conducting and organising client consultations either telephone, video call or face to face in the office. • Writing and updating client dating profiles as necessary in consultation with clients. • Data entry, record keeping and liaising with sales and new client registration. • Identifying and putting forward suitable potential partners for our clients. • Maintaining clear professional communications and good rapport. • Supporting and working well with co-workers in matchmaking, headhunting, sales and marketing. • Informing line management of potential areas of concern whilst making recommendations. • Sales – offering re-join memberships and accepting/ follow up of leads when necessary. • Follow up on sales activity to ensure clients have received and completed all necessary documentation.

The Successful Customer Service Coordinator must have the following skills/experience:

Essential Experience

• A professional, warm and empathetic manner and an organised approach to work. • A professional appearance required - this is a high-end customer-facing role. • A can-do, positive, flexible, and problem-solving attitude. • Team worker – supportive and influential team player. • IT skills – use of Microsoft Word, Excel, Outlook, and able to learn our bespoke software and strong attention to detail. • Customer care skills including any complaint handling towards resolution. • Writing – a professional-quality writing style for profiles and emails.

What’s on offer for the successful Customer Service Coordinator

• Salary £18,030 plus commission • Career progression  • Joining a growing company   • Full-time Mon-Friday 09.00-17.00 • Free parking • Pension

 

 

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