Customer Service Consultant Full Time

City, Birmingham
IPS Group

IPS Group are proud to be the exclusive Recruitment Partner for a large well-established Insurance Brand who are entering into the Birmingham Insurance market in January 2020. They have large scale recruitment plans with numerous opportunities available in their customer service teams with inductions taking place across February 2020.

This is a fantastic opportunity to develop a long-term career within one of the UK’s most recognisable insurance brands in their main general insurance office where full training and development will be provided.

As a Customer Service Consultant, you will be providing customers with the best possible level of customer service throughout the life cycle of their insurance policy. You will manage any customer queries, carry out amendments to their policy and deal with any minor complaints that may occur. You will ensure a positive experience is created by building rapport and showing empathy throughout.

A positive hard-working attitude is required, in return for this you will be given long term opportunities within the business once you are established. Other departments within the business include claims, underwriting, sales, training, complaints and operations. All of which you will be able to explore.

All backgrounds will be considered within customer service including other insurance areas, contact centres, financial services businesses, retail and hospitality. It is important that you can display a can do attitude with evidence of a stable career with logical reasons for moving positions. You will need to be prepared to discuss your customer service in detail and provide examples of excellent customer service you have displayed.

Due to the type of business and requirements for training you need to be able to answer no to all of the below questions:

• Do you have any credit issue problems (IVA’s, CCJ’s, bankruptcy)
• Do you have any unspent criminal convictions?
• Do you have any pre booked holiday between February and the end of April 2020

Interviews are taking place throughout January from 6th January onward generally on either a Monday or Friday. You will need to make sure that you are available to attend an interview when required.

You will be rewarded with an excellent benefits package including a leading pension, annual bonus of c10%, 25 days holiday + BH’s plus a range of other flexible benefits. You will work a 35 hour week with the majority of the week working between 8-6. You will also work late (12-8) once a week as well as working a Saturday once a month which you will then receive a day in lieu for.

If you would like a new career in the new year with a large well-established business, click apply and attach your CV.