At MSC, we pride ourselves on driving ambition, standing by our values and investing in our people. We have a people-centric mindset, whether that’s our associates or our customers, people are at the heart of what we do. Exceptional service delivered through exceptional people. Unlock your full potential with MSC!
We are a leader in the supply of Metalworking and Maintenance, Repair and Operations products and services, currently employing over 240 people from our head office in Wednesbury.
We are transforming the metalworking industry and changing the world of industrial product distribution.
We are standing out from the crowd, breaking new ground and helping our customers become the best that they can be.
We need people who are curious, hungry, emotionally intelligent, self-aware, humble, and above all willing to learn.
Why work with us
We have a simple, but genuine belief: our people deliver results; therefore, we look after our people.
Your professional and personal development is just as important to us, as it is for you. We are truly committed to unlocking your full potential and recognising your every achievement.
You will be immersed in our people-centric culture and you will feel the difference here, we guarantee it!
We really are an ambitious bunch and we know that to achieve our goals, we need more talent. That’s where you come in!
Your part in the team
As a Customer Service Associate at MSC, you will form part of our Customer Service team and you will play an integral part in our Customer Experience department. Your role is to communicate with our customers to address and solve any problems they encounter. By putting our customers first, you will provide an exceptional experience, ensuring their ongoing business with MSC.
The impact you will have
By now we hope MSC sounds like the right place for you to start or take the next step in your career. We’re sure you want to join a business where you can make a difference, at MSC, you can.
We truly value our customers and we put them at the heart of everything we do. We are committed to going above and beyond for our customers and strive to exceed their expectations at all times. You will contribute towards exceeding our customer's expectations daily, whilst ensuring that they’re always satisfied and happy with MSC.
We have worked hard to earn our great customer service status and we continue to further develop our reputation. This will be at the forefront of your mind when talking to customers, ensuring that all problem resolution is handled in a way that maintains customer relationships. By doing this, you are directly contributing to building our brand, which is essential for our ongoing success.
You will also be joining our team with a fresh perspective and you can make a real impact by asking questions around the way we do things. You will help us to continuously improve our business and we will value and consider everything that you say.
What you will need to succeed and help transform our business
Our Customer Experience department is fast-paced and for you to thrive in this environment, you’ll need to bring your excellent multitasking and organisational skills. You’ll have to manage your emails, handle phone calls and address existing customer cases that are assigned to you, all whilst delivering a positive customer experience.
You’ll also need excellent communication skills to succeed as a Customer Service Associate. We pride ourselves on being to actively listen to our customers and provide solutions and insight accordingly. You will access various channels of communications and it is essential you utilise them to achieve the desired outcome. Communicating with your team will allow you to share knowledge and experience, to provide our customers with the most informed solutions.
You’ll have to reach out regularly to our suppliers to acquire information to feedback from our customers. It can occasionally take a while to establish the right information, so you’ll need to adopt a tenacious approach when trying to ascertain that information.
Finally, you will need to be someone who can drive results. We hold ourselves to a high standard and this standard is crucial to the ongoing success of our business.
Life as an associate – The Perks
As a business, we truly believe in the importance of a healthy work-life balance and our associate benefits offering reflects this. By becoming an MSC associate, you will gain access to a platform that provides 100’s of discounts on huge retail names…who doesn’t love a saving?
Other benefits include:
- 25 Days holiday entitlement + Bank Holidays
- Company Pension Scheme matched up to 10% of your annual salary
- Private Medical Insurance
- Life Insurance – 6x annual salary
- Associate discounts and incentives
- Free on-site parking
- Cycle to work scheme
- Discounted health cash plan
To apply, please visit the following URL:https://www.cv-library.co.uk/job/213203465/Customer-Service-Associate/apply?hlkw=Customer-Service&s=101051&0→
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