Verv Life
Working Hours: 40 hours per week, between the hours of 8am – 8pm, Monday – Friday. Two Saturday’s per month required.
About the role:
Based at Paradise View, You will be responsible for ensuring a high standard of customer service with a focus on community and resident wellbeing. With an eye for detail, it will be your responsibility to ensure that there is a seamless customer journey, with effective communication to residents and prospective residents. You will assist in generating initiatives for the building, contributing to the growth in tenant satisfaction and occupancy. This will be done through direct resident engagement activities, active sourcing of new initiatives and opportunities, collecting and following up on feedback. You will manage the programming and local initiatives which enhance resident experience by driving a community culture and a sense of belonging amongst residents. Event programming, management of social media and resident communication form a key part of the role, together with the administration of information and data for the purposes of accurate reporting and record keeping.
You will be the first point of contact for residents, dealing with all front-line queries both in person, over the telephone and via digital communication channels.
Key Responsibilities and Activities
Community care, Engagement and Satisfaction
Social Media
Lettings
Financial Management Support
Education, Qualifications & Experience