My Client is an market leading Insurance brokers who prides themselves on delivering excellent customer service.
We are recruiting Customer Service Advisors to be first call resolution ensuring clients receive the highest level of customer service.
You will deal with a variety of calls from midterm adjustments to payment calls, requests for duplicate documents to adding drivers.
Being polite, professional building rapport and first call resolution is important in this role.
Ideally, we are looking for someone with the below skills to work within a fast paced and busy Customer Service department: Training will be provided and we will consider candidates with strong communications skills form other sectors.
Experience in a customer service environment
Motor vehicle insurance experience is an advantage
A brilliant telephone manner
The ability to build a rapport
Excellent verbal and written communication skills
The ability to resolve complaints professionally and in a timely manner
Excellent computer skills
The ability to provide a first call resolution on all calls
Cert CII qualified would be advantageous
Your daily role will include:
Taking all types of customer service calls and processing admin
Dealing with complaint calls
Complying with DPA (Data Protection Act), FCA (Financial Conduct Authority) and Company Policy and Procedure
Liaising with Insurers and other third parties
Competitive salary up to £18,000, a good bonus structure, excellent training, idyllic working hours and a positive and friendly working environment.
To apply, please visit the following URL:https://www.cv-library.co.uk/job/212916127/Customer-Service-Advisors/apply?hlkw=Customer-Service&s=101051&0→
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