Customer Service Advisors Permanent

My Client is an market leading Insurance brokers who prides themselves on delivering excellent customer service.

We are recruiting Customer Service Advisors to be first call resolution ensuring clients receive the highest level of customer service.

You will deal with a variety of calls from midterm adjustments to payment calls, requests for duplicate documents to adding drivers.

Being polite, professional building rapport and first call resolution is important in this role.

Ideally, we are looking for someone with the below skills to work within a fast paced and busy Customer Service department:  Training will be provided and we will consider candidates with strong communications skills form other sectors.

Experience in a customer service environment

Motor vehicle insurance experience is an advantage

A brilliant telephone manner

The ability to build a rapport

Excellent verbal and written communication skills

The ability to resolve complaints professionally and in a timely manner

Excellent computer skills

The ability to provide a first call resolution on all calls

Cert CII qualified would be advantageous

Your daily role will include:

Taking all types of customer service calls and processing admin

Dealing with complaint calls

Complying with DPA (Data Protection Act), FCA (Financial Conduct Authority) and Company Policy and Procedure

Liaising with Insurers and other third parties

Competitive salary up to £18,000, a good bonus structure, excellent training, idyllic working hours and a positive and friendly working environment.

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