We are currently recruiting for an Inbound Customer Service Advisor role working for the RAC based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Bescot is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.
We are currently recruiting for the RAC’s commercial department who are looking to recruit a number of Customer Advisors to join their Contractor/Recovery Deployment Team. This role will see you dealing with Commercial Business clients of the RAC, providing the highest possible service for these clients, answering any enquiries and helping them with any issues they may be experiencing.
-Answering inbound calls from existing RAC commercial members
-Answering any customer questions and providing high levels of customer service
-Taking details regarding the vehicle breakdown and passing these to the internal despatch team
-Entering vital details into the RAC system
-Keeping the customer updated at all times
To work in the RAC Commercial department, we are not looking for specific breakdown or motor industry experience and we do not expect candidates to have any knowledge of car breakdowns. What we are looking for is experienced customer service people who are used to dealing with customers and working in a fast-paced and high-energy environment:
-Previous customer service experience (essential)
-Excellent timekeeping and punctuality (essential)
-Excellent communication skills (essential)
-Professional telephone manner (essential)
-Call centre experience (useful)
-£8.91 per hour
-Part time hours (25 hours per week)
-Must be flexible Monday to Sunday from 6am-midnight
-Initial temporary contract (minimum 4 weeks)
-2 week advanced rota
-Excellent public transport links
To apply, please visit the following URL:https://www.cv-library.co.uk/job/213449120/Customer-Service-Advisor-RAC/apply?hlkw=Customer-Service&s=101051&0→
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