Customer Service Advisor Full Time

City, Birmingham
Get Recruited (UK) Ltd –

CUSTOMER SERVICE ADVISOR

BIRMINGHAM

Up to £20,000 + Excellent Benefits

THE OPPORTUNITY:

Get Recruited are currently recruiting on behalf of a leading services company located in Birmingham. Due to continued growth an opportunity has arisen for an individual to join the team as a Customer Service Advisor.

This is an exciting opportunity to join a truly forward thinking and expanding organisation. As a Customer Service Advisor you will work alongside the Customer Service Manager to ensure the smooth running of the department day to day.

MAIN RESPONSIBILITIES

• Managing a large volume of enquires over phone, email and social media
• When required, overseeing other team members and manage their performance
• Providing an excellent level of quality to Clients within agreed timescales
• Responsible for data entry within agreed deadlines and timescales
• Liaising with colleagues to ensure deadlines are met and information is processed in accordance with SLAs and regulations
• Liaising with third parties when required
• Chase information where needed
• Working under pressure to meet deadlines
• General administration – filing, faxing and photocopying

THE PERSON:

• Previous senior customer service, customer service supervisor or customer service team leader experience is essential
• Experience within Travel or Logistics is desirable
• Able to prioritise a busy workload and work to SLAs
• Must have excellent attention to detail
• Excellent communication skills both written and verbally

TO APPLY:

Please send your CV for immediate consideration and a confidential discussion about the available opportunity.

Get Recruited is acting as an Employment Agency in relation to this vacancy.