Customer Service Advisor Temporary

Customer Service Advisor 

Monday – Friday 

£8.72Ph (reviewed after 3 months then goes up to £19k per annum) 

6am till 3pm 

Looking for a new job? 

QUEST CAN HELP! 

We are currently seeking a Customer Service Advisor for a busy warehouse based in Minworth Birmingham.

This role will include: 

• Effective communication with drivers and support the driver debrief report and address any issues.
• Monitoring the PUDO network and to ensure that the TRACE system is updated on a daily basis.
• PUDO issues must be communicated to the Network/RM’s and a log maintained until closure. 
• Monitor and support all customer escalation(s) ensuring that they are responded to and dealt with in a timely manner
• Exception reporting i.e. liaise with service partner(s) and customer and ensure service performance is achieved.
• Monitor and ensure contingency request are adhered to and if required manage any additional activity.
• Monitor daily handover report and ensure that a daily floor check is completed.
• Communicate and ensure daily interaction with the Hub day staff.
• Support the role out of any new business implementation(s).
• You will be required to work and support the TCT in a supporting capacity and undertaking and additional tasks.
• Monitor and record any same day movements/recovery via the RICO DA system.
• To undertake any other duties as required by management that will improve the quality of service.
• To be receptive of training and development opportunities that may be necessary for the successful completion of designated tasks or specific project.
• Continual review of all working practises/process to improve efficiency in operating method.
• You will be expecting to be flexible and work weekends and carry out duties as required by the business.

Your Objectives:

• Support the closure of 90% of network system by 07:30am
• Monitoring the PUDO network and to ensure TRACE is updated by 8am.
• Corrective reporting of mis-sorts to the Network Manager.
• Monitor and manage the ACK’s to ensure that these are at an acceptable level.
• Manage the uncollected items and ensure that the PUDO network are in-compliance of business processes.

If this role stands out to you then give us a call today on (phone number removed) or apply with a CV. 

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