Customer Service Administrator Contract

We are currently working with an independent, multi award winning business that are looking for an experienced Export Customer / Sales Support Administrator to join their team on a 12 months FTC basis!

This role would suit someone who enjoys speaking to customers whether that be on the telephone / via email, helping support with any queries whilst helping support a busy sales team. Somebody who wants to work in a fast paced environment but doesn’t crumble under pressure!

Role

• An annual salary of £20,000- £22,0000
• Hours Monday-Friday 09.00-17.00
• Free Parking
• 23 days Holiday plus BH
• 12 Months FTC

As part of the UK/ Export Customer Care Team your main responsibilities will be:

• Order management from start-to-finish with key export wholesale accounts
• Stock report management for key export accounts
• Effective e-communication on key company updates to export accounts
• Answering telephone calls to our export/UK customers/sales reps
• Processing day to day UK orders via the phone and website
• Answering queries from export/ UK customers e.g. chasing missing orders/out of stock frame information
• Admin roles such as filing/activating website accounts/sending catalogues out for new customers
• Offering head office support for our Export/National Sales Team e.g. providing address details, setting up website accounts on their behalf.
• Reporting to the Export Director who will organise your work when not on the phone.
• Supporting supply chain administration duties

About you?

• 2+ years experience in a sales support admin/ customer service admin role is essential
• Experience speaking with UK and International clients would be beneficial
• Proven ability to process sales orders, provide customers with quotations (start – finish)
• You must be a confident and clear communicator via telephone and email
• You must be able to build rapport with internal and external stakeholders
• Meticulous attention to detail
• IT savvy – Sage Line 2000 is advantageous
• You must be able to drive due to the location
• Organised
• Self stater

Don’t miss out on the great opportunity, apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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