Customer Service Administrator Contract

We are seeking a Customer Service Administrator to work on behalf of our client located in Perry Barr.

The purpose of the role is to provide full support to the Customer Service Manager along with providing dedicated and recourse to admin tasks. You would also be required to liaise with internal departments such as: Purchasing, warehouse, trade counter and marketing and third parties including couriers, suppliers and manufacturers on a daily basis to ensure all customers are provided with the best possible service.

 Key Duties will include:

• Answering inbound Calls/Emails/PureChat
• Driving added value to the department and business improvement by being commercial minded and challenging
• Taking customer queries and maximising sales opportunities through good product knowledge and commercial acumen
• Troubleshooting of return queries and being able to challenge couriers and customer alike to maximise sales retention opportunities and offering the correct product alternatives, wherever possible
• Working closely with the purchasing department to ensure that product lead times and replenishment of back orders are dealt with effectively and sales retention is maximised
• Being extra vigilant and proactive in spotting and preventing potential fraud cases and high risk high, value orders
• Ensuring that a close working relationship with our courier partners is maintained to ensure that all service levels are met and value for service is maximised
• Handle Customer Complaints and Process Online/Telephone Orders
• Supporting and enhancing the current processes and systems for label generation and shipping methods
• System support for shipping services/methods to ensure that systems are aligned, and the correct shipping methods are being used in accordance with the relevant products
• General admin support for process escalation matters, such as, complaint handling, social media, and product knowledge

Core Skills Required:

• Problem solving
• Pro-active
• Multi-tasking
• Previous Call centre experience
• Experience in working towards targets
• Laptop/PC - memory requirement 4GB Ram/Mircosoft 365
• Call centre experience

Working Hours:

Monday - Friday 9am till 4pm

 To apply for the Customer Service Administrator role, please click apply and follow the application process.

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