Customer Service Account Handler -6 month assignment
This role is an entry level role for Customer Service. The jobholder will work within the Customer Service team where they will be responsible for the capture and progression of orders depending on the requirement that day. The jobholder has ownership for the provision of excellent customer service to all of those accounts for whom they progress orders across up to three product categories, in which they will need to develop business knowledge and expertise.
The role is responsible for optimising service to our customers in support of improving the customer OTIF measure, including contributing to the maximisation of product availability and the prevention of returns, FTAs and customer shorts. The role has a direct contribution to the customer service element of the TAS survey.
Pay rate: £11 per hour.
Hours: 37.5 hrs week (Mon – Fri)
Customer Service is the front-line contact point for our Clients trade customers across the whole trading spectrum from individual retailers, through large Independent Cash & Carry outlets to major multiples like Tesco, Sainsbury’s and Asda.
The jobholder will work within the Customer Service team where they will be responsible for the capture and progression of orders depending on the requirement that day. The jobholder has ownership for the provision of excellent customer service to all of those accounts for whom they progress orders across up to three product categories, in which they will need to develop business knowledge and expertise.
They will interface internally with the relevant Sales contacts, up to national account manager, with logistics and externally may deal with contacts ranging from supply contacts to buyers.
This role will also be responsible for communicating shortages to accounts in agreed formats and time-frames, and liaising with third party hauliers and depots to resolve any transport or supply issues.
Customer Relationship Management
The jobholder should also be computer literate and whilst knowledge of Atlas (SAP), BW, Excel and Word would be advantageous it is not essential.
Qualifications – A level or Equivalent with background in Customer Service, or graduate level or equivalent with no experience.
There may be the requirement for individuals to be flexible with regards to working occasional weekends and bank holidays
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy
To apply, please visit the following URL:https://www.cv-library.co.uk/job/213423832/Customer-Service-Account-Handler/apply?hlkw=Customer-Service&s=101051&0→
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