SWS sits within Rural Broadband Solutions PLC who are dedicated to delivering hybrid solutions with ultrafast, gigabit capable & 5G ready connectivity to rural communities across the UK.
Working from our purpose-built offices in the rural village of Stipersones you will be front line on our customer services team.
The Customer Service role will be varied & very much about customer support.
Your customer interaction will range from a new customer enquires through to complex technical issues following a comprehensive induction.
What kind of person are we passionate to find?
A natural when it comes to customers, we are looking for an individual who knows the difference between good customer service & excellent customer service.
As a person you will thrive on variety & be the kind of person that is keen to get involved and grow your knowledge to become an integral part of our capable teams.
What duties will Customer Service be involved with: –
This rewarding job would really suit an individual who loves to offer customer service at the highest level, an individual who can display a real desire to support any customer issues regardless of their complexity & have a natural affinity to keep people up to date with progress, so they never feel out of the loop.
We will develop the role to include fault resolution, configure network equipment, upgrade firmware, analysis of the network troubleshoot & remote desktop support, etc. Our aim is to keep you motivated, engaged & upskilled throughout your career with SWS.
Working hours & benefits:
Free Parking, Nest pension scheme, 28 days holiday + your birthday rising by 1 day per year of service to a maximum of 33 days per year, free refreshments, a modern purpose-built office based in stunning countryside at the foot of the Stiperstones Hills & last but not least, the chance to work within a friendly, nurturing team of people that are passionate about what we do.
To apply, please visit the following URL:https://www.cv-library.co.uk/job/213210395/Customer-Service/apply?hlkw=Customer-Service&s=101051&0→
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