Customer Service Permanent

Interaction Recruitment are currently working on behalf of a dynamic and exciting well-established business and recognisable named business based in Coventry. Our client is based just outside of the city centre and are a global leading provider in financial services, if the below role interests you click APPLY NOW! 
 
You will receive a 6 weeks in-house training in the use of the company’s computer systems, which will enable you to help customers with their banking enquiries. 
 
The chosen candidate MUST be able to pass pre-employment screening and security vetting. 

Telephone Banking Advsior Key Responsibilities: 

• Aiding with balance requests, password set up and all general customer requests for information concerning the product 
• Dealing with all complaints in accordance with the internal complaints procedure 
• Logging any resolved complaints or escalating and unresolved complaints 
• Escalating any potential problems and feedback from customers to the management team 
• Resolution of non-technical queries

Telephone Banking Advsior Key Skills, Knowledge and Experience:

• Previous experience of working in a customer service role
• Excellent communication skills
• Be competent using a PC/keyboard
• Be enthusiastic and flexible with the ability to work as part of a team

Hours & Pay:

• Monday to Sunday between 8am to 8pm
• Salary: £18,150
• 40 hours per week 
  

Employee Benefits:

• A fantastic benefits package!
• A competitive salary
• Ongoing training and a fast paced
• 29 days holiday, including bank holidays (With the option to buy/sell an additional 5 days)
• Peoples Pension scheme
• Childcare voucher scheme
• On-site canteen
• Eye Care Vouchers
• Medi Cash Plan (On completion of 6-month service)

If you are interested, please apply now 

INDCCP

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