Customer Servic Full Time

City, Birmingham
Randstad Sourceright

Customer Service Agent

A Leading Professional Service’s organisation based in Birmingham requires a Customer Service Agent to join their growing Call centre team on a contract basis. The purpose of this role is to support customer queries as they come in. The Office Manager requires a candidate with previous experience as a Customer Service Agent with strong communication skills. This is a 3-month contract position with the opportunity to be ongoing.

Responsibilities:

• Receive incoming/make outgoing calls to book participants in for group sessions with one of our client’s health educators based in various locations usually within easy reach of participant’s homes.
• Complete assessments and book tests/check-ups.
• Update company database systems to ensure all notes are fully up to date, sessions are booked correctly and appropriate letters sent out to maintain compliance.
• Complete any cancellations, re-arrangement of sessions and also booking participants for various appointments.

Requirements

• Good IT skills, including MS Word, Excel, Powerpoint and Outlook.
• Be educated to GCSE level.
• Have experience within a customer service environment or significant experience of working with people.
• Experience within a call centre environment working towards targets.
• Experience of working on a health-related service – desirable.

This is an immediate opportunity so please apply now for immediate consideration