Customer Relations Manager Full Time

Selly Park, Birmingham
Care UK
Hours: Full Time, 37.5 hours Contract: Perm Based: Metchley Manor, Birmingham Competitive salary, excellent OTE and benefits package Director of Community Relations/Customer Relations Manager DCR at our care home in Birmingham. We are looking for an experienced sales, marketing and business development professional, whose role is to ensure the home meets its occupancy and revenue targets. You are not necessarily from the healthcare sector but you will be able to confidently demonstrate an ability to sell in a compassionate and consultative style and drive enquiries by building strong community ties. Our Director of Community Relations are the first point of contact for all customer enquiries, where they manage the sales process from the initial enquiry, showing a family around, to admitting their loved one into their home. You will be organising and helping to run open days, exhibitions and educational events for professionals and the general public to raise awareness of your home. You will work closely with heads of department in your home, Care UK s marketing and operational teams. It is also essential for you to develop and maintain strong relationships with charity groups, the local community as well as health professionals to help drive enquiries into your home. In this hugely rewarding role you ll be working with families who are looking for care for a loved one, at what is often a very stressful and emotional time. Therefore, it is essential that you have the ability to drive challenging business targets balanced by empathy, care and passion for improving people s lives. Your background We are open to what your sales background/industry experience looks like but Sales and Customer service experience is essential in a face to face or business to customer capacity Our current DCR s come from consumer banking, nursing, leisure and pharmaceutical sales with strong B2C experience. They ve proven sales success and they re competitive, but they care Above all, our DCR s love seeing the end results of their efforts: happy residents and families, and high conversion rates About us Established over 40 years ago, Care UK is one of the largest providers of residential care for older people, with over 12,000 employees and over 150 homes across UK and Scotland. We are the most awarded care home provider for the last two years, with more outstanding rated homes than any other provider. That’s why we’re trusted by over 8,000 families. Our care homes provide a range of care services, from short-term respite care to nursing and specialist dementia care. We are committed to providing excellent care and have the highest quality ratings of the five biggest care home providers. We are growing, with an ambitious new build programme, having opened over 40 homes since 2013. We continue to grow and are building between six and ten homes a year, as well as continuing to invest in our older homes. As rated by the Care Quality Commission in England and the Care Inspectorate in Scotland