Customer Insight and Engagement Manager (Strategy and Policy) Full Time

Castle Vale, Birmingham
networx
Customer Insight and Engagement Manager (Strategy and Policy)
Castle Vale, Birmingham
£31,543 – £35,444 per annum
Position Type: Full Time
Contract Type: Permanent
Are you ambitious to deliver an excellent customer experience?
Are you driven by putting tenants and residents at the heart of your approach?
Our client has an exciting opportunity for a Customer Insight and Engagement Manager (Strategy and Policy) to join their Housing and Customer Services Department to lead on the development of their customer focussed policies. Using data, resident engagement and a strategic mindset you will ensure that they really hear the voice of the customer.
As part of the departmental management team, you will develop strong working relationships with managers across the Group. You will take forward their overall approach to understanding the needs and expectations of their tenants and residents, making use of both quantitative and qualitative approaches. You will help to shape their approach to resident engagement and community empowerment which will drive their Customer Experience strategy.
They are looking for a committed and customer focussed leader with experience in working with tenants and residents to drive strategy development.
You will have the ability to understand, manage and generate reliable data (both quantitative and qualitative) and translate it into robust plans ensuring that the delivery of their services are tailored to meet the needs of the full diversity of their customers.
This is a great opportunity to be part of an organisation that is proud of the work they do that helps people and communities to both improve and achieve. They have a long history of transformative change across Castle Vale and beyond and this wouldn’t be possible without their dedicated employees.
If you join this Company you’ll be part of something special – a Group of companies committed to enriching communities and improving lives through the provision of good quality, affordable housing.
Closing Date: 12 noon Monday 30th March 2020
Interview Date: TBC