Contact Centre Advisor Full Time

City, Birmingham
The Gambling Commission

Contact Centre Advisor
Birmingham, West Midlands

About Us

Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.

We are currently looking for a Contact Centre Advisor to join our Contact Centre team in Birmingham.

The Benefits

– Salary of c£23,500 per annum
– Civil service pension
– Flexible working
– 26 days’ holiday
– Option to buy up to five days’ extra annual leave
– Additional benefits

Working for our Contact Centre team, you’ll help us stay in touch with and learn from consumers and the public. It’s a fast-paced environment with an incredibly varied workload. That includes listening to people’s concerns about how the industry is being run, offering support to people in very challenging situations and determining which area of the business is best placed to react to information as it comes through. The team’s work is essential to putting consumers at the heart of what we do.

The Role

As a Contact Centre Advisor, you’ll be acting as a frontline point of contact for incoming enquiries from customers.

Placing consumers at the heart of your activities, you will provide high levels of customer service, assessing and triaging contacts and considering individual circumstances, legislation, regulation and policy in your assessment and resolution of the query.

You will identify trends, work with other areas across the organisation to share information, escalate queries as necessary and accurately record and maintain data.

About You

To join us as a Contact Centre Advisor, you will need:

– Customer service experience
– Excellent communication skills
– The ability to work well as part of a team

Other organisations may call this role Customer Service Advisor, Contact Centre Agent, Contact Centre Operative, Customer Care Executive, Customer Support Advisor, Customer Service Representative, or Call Centre Advisor.

The closing date for applications is the 10th January 2020.

We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.

So, if you are seeking your next step as a Contact Centre Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.