complaint handler Full Time

City, Birmingham
SF Recruitment

SF Group are looking to recruit a Complaint Handler for a financial services business in Birmingham. This is a permanent position. Paying 16500, rising after 3 month probation t 17-17500 depending upon performance.

Key Responsibilities:
– Taking the initial service call from the customer
– Creating a log and communicating with other departments
– Ensuring effective customer communication
– Liaising with internal departments to ensure all actions have been carried out to agreed time scales
– Liaising with external stakeholders
– Producing weekly reports for internal circulation

Person Specification:
– Confident with calm personality
– Ability to work under pressure with speed & accuracy
– Ability to deal with a variety of situations
– Good communication skills
– Excellent telephone manner
– IT literate being proficient in Microsoft office applications
– Extremely well organised with sound planning skills

This role has core office hours of 9am to 5.30pm. Parking on site