SF Group are looking to recruit a Complaint Handler for a financial services business in Birmingham. This is a permanent position. Paying 16500, rising after 3 month probation t 17-17500 depending upon performance.
Key Responsibilities: – Taking the initial service call from the customer – Creating a log and communicating with other departments – Ensuring effective customer communication – Liaising with internal departments to ensure all actions have been carried out to agreed time scales – Liaising with external stakeholders – Producing weekly reports for internal circulation
Person Specification: – Confident with calm personality – Ability to work under pressure with speed & accuracy – Ability to deal with a variety of situations – Good communication skills – Excellent telephone manner – IT literate being proficient in Microsoft office applications – Extremely well organised with sound planning skills
This role has core office hours of 9am to 5.30pm. Parking on site