Communications Hub Operative Full Time

City, Birmingham
SF Recruitment

CCTV
SIA
Temp
4 days on 4 days off

SF Group are looking to recruit a Communications Hub Operative to help support during the busy period ahead. This is an on going temp role in which you will be paid £9ph. 6-6 SHIFTS. This role is based in B18.

– Schedule and manage a rota for third party client locations nationally.
– To work from a brief received by your line manager to maintain the effective and efficient operation of the business
– To work effectively with a team of 3 others to ensure a seamless effective operational function is delivered 24 hours a day, 7 days a week.
– To work a shift pattern consisting of a typical ‘4 on 4 off’, between the hours of 6am-6pm and 6pm-6am
– To work closely with senior company managers and to take on such responsibilities as directed.
– To be the company’s representative and to report on and investigate any breaches of customer satisfaction in terms of our contractual obligations.
– To ensure that all checks as to the appropriateness of all licensed front line staff to perform their duties.
– To ensure that all tasks, personal or of those you are responsible for, are completed to deadline as required by the business
– Ensure appropriate data is recorded and records are maintained as required by the business
– To function effectively, acting as the liaison between the company, its departments, site management, and security personnel to ensure continued professionalism.
– Deploy Compliance Managers to best effect and with cost effectiveness in mind.
– Be in possession of a frontline SIA Door Supervisor’s license or above and have an in-depth understanding of the security Industry and current demands.
– To deal directly with customer concerns using your own initiative or at the direction of the senior management team.
– Prepare business reports as directed and required by the senior management team.
– Give clear, motivating and constructive feedback to employees in order to improve performance levels
– To actively promote the business as ‘a preferred security partner of choice’.
– To ensure customer complaints are investigated and the results recorded onto a Complaint Report where necessary liaise with the customer, ensuring they are made aware of the progress and actions being taken.
– To ensure that all Security Personnel deployed have received assignment training on the first shift of any new assignments, ensure training records are retained.
– Be responsible for the company’s lone worker policy ensuring that the procedure is effectively managed with escalation processes followed without delay.
– To attend any training courses as and when required by the business

KEY SKILLS AND EXPERIENCE (Essential)
– Management skills
– Performance management
– Project management
– Quality management,
– Ability to work well under pressure, being able to work to tight deadlines
– Leadership abilities, taking accountability for actions and decisions
– Communication skills – must be able to identify business hierarchy both internal and external and communicate effectively at all levels
– Organisational skills, including time management and working to deadlines
– Analytical skills,
– Strategic skills, able to manage problems of differing complexities, offering solutions
– Ability to understand budgets and costs to the business
– Experience working as a manager
– Be in possession of a current SIA License – Door Supervision or Close Protection

Please apply via the website.