Careers Advisor Full Time

City, Birmingham
Pertemps Birmingham Commercial
A fantastic opportunity is available for a Careers Adviser to join a not for profit company in Birmingham

Job Description

• Provide careers advice to adults via a range of methods including face to face, telephone, email to achieve work or learning goals.

• Support customers to develop career management skills through a range of activities

• Work with a variety of organisations to generate customer referrals to meet targets

• Manage a customer caseload to meet personal and team targets including customer satisfaction, career management, progression and contracted KPIs

• Record all interactions with customers on the database in a timely manner to meet deadlines and evidence requirements

• Use and contribute to local, regional and national LMI to support customer progression in their career

• Meet all standards for quality of service, safeguarding, information and data security, and any other contract requirements

• Ensure adherence to the company’s equalities and diversity policy and actively embed equality and diversity into careers advice

Personal Specification

• Experience in delivery of careers advice to adults, individually or in groups, employed and unemployed ( or similar environment for trainee roles )

• High level of competency, effective operation and use of ICT including its wider application e.g. use of social media

• Skilled and competent in delivering careers advice in a range of settings and through a range of delivery modes

• Well organised, capable of working under pressure, meeting deadlines and targets, manage caseloads and their own time

• Ability and flexibility to work in different outreach locations, able to promote the service and maintain relationships with partners

• Able to work flexible hours at evenings and weekends when required

• Education to graduate level or equivalent

• Willing to undertake professional training to maintain standards

• Hold, as a minimum, Level 4 Diploma in Careers Information and Advice or NVQ 4 in Advice & Guidance

• DBS

The company are offering a salary of £22,000 with full time hours