6 Senior Inbound Call Centre Advisors – £ 30,900 – £ 32,300 – Excellen Full Time

City, Birmingham
HOLLYFIELD PERSONNEL

Based on growth, our client based in Birmingham City Centre are looking to recruit 6 Senior Inbound Customer Service Advisors.

The starting salary will be £ 21,900 ant the after 12 weeks training your salary will increase to £ 30,900 – £ 32,300.

This company offers a fantastic salary of for working a 35 hour week plus an excellent benefits package including 29 days holiday plus Bank Holidays!

Duties to include:

• Handling incoming calls regarding complex queries
• Identifying client needs and advising on various solutions
• Delivering specialist advice and support
• Following up initial support with detailed written communication
• Liaising professionally with internal and external clients

Key Skills:

• Experience of working within a busy call centre is ideal but not essential
• Be resilient, positive and enthusiastic
• Maintain an excellent standard of client care in a high pressure environment

Salary:

£ 30,900 – £ 32,300

Hours of Work:

35 hours per week – Monday – Friday

• Week 1 – 9:00 am – 5:00 pm
• Week 2 – 9:15 am – 5:15 pm
• Week 2 – 9:30 am – 5:30 pm
• Week 3 – 10:00 am – 6:00 pm
• Week 4 12:00 pm – 8:00 pm

You will need to work 1 Saturday morning in every 4 ( 9:00 am – 1:00 pm ) and you can take this time off in lieu or add it onto your holiday entitlement.

Benefits:

• 29 days holiday plus Bank Holidays
• Healthcare Scheme
• Pension Scheme
• Subsidised parking

Ref: SH171

“Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 2 – 5 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.”