Based on growth, our client based in Birmingham City Centre are looking to recruit 16 Inbound Call Centre Advisors.
This company offers a fantastic salary of for working a 35 hour week plus an excellent benefits package including 29 days holiday plus Bank Holidays!
You will start on a salary of £ 21, 500 but there is lots of progression and within 18 months – 2 years you may have the opportunity to move into a Senior Customer Service Advisor where the starting salary if £ 30,300
Duties to include:
Handling incoming calls regarding complex queries
Identifying client needs and advising on various solutions
Delivering specialist advice and support
Following up initial support with detailed written communication
Liaising professionally with internal and external clients
Experience of working within a busy call centre is ideal but not essential
Be resilient, positive and enthusiastic
Maintain an excellent standard of client care in a high pressure environment
£ 21, 500
Hours of Work:
35 hours per week – Monday – Friday
Week 1 – 9:00 am – 5:00 pm
Week 2 – 9:30 am – 5:30 pm
Week 3 – 10:00 am – 6:00 pm
Week 4 12:00 pm – 8:00 pm
You will need to work 1 Saturday morning in every 4 ( 9:00 am – 1:00 pm ) and you can take this time off in lieu or add it onto your holiday entitlement.
29 days holiday plus Bank Holidays
“Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 2 – 5 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.”