Business Support Analyst

City, Birmingham
Total Facilities Recruitment Limited

This role is HYBRID

This job description is for a CAFM Applications Support role focused on supporting and administering MRI Concept/Evolution across UK&I facilities management contracts.

In summary, the role involves:

• Supporting users and resolving ServiceNow incidents and requests related to the CAFM system.
• Investigating and fixing system issues affecting operational teams, contract teams and site engineers.
• Maintaining CAFM configuration, including PPM schedules, assets, job plans, work orders, user records and system settings.
• Running reports, extracting data and supporting data cleansing, validation and reconciliation.
• Helping ensure CAFM data is accurate, reliable and aligned with operational requirements.
• Supporting integration testing and troubleshooting issues between MRI Concept/Evolution and connected systems such as Attain.
• Maintaining documentation and assisting with system changes, releases and enhancements.
• Working closely with the Senior Application Support Analyst, operational teams, technical teams and software vendors.

Overall, it is a role suited to someone who enjoys business systems, issue investigation, process improvement, reporting, data quality and developing CAFM expertise.